Privacy Policy | Coalent

Coalent ("we", "our", "us") is committed to handling personal information with care and transparency. This policy explains what personal data we collect, how we use it, and what rights you have in relation to it. Our practice is based at 401 Sathon Soi 1, Khwaeng Thung Maha Mek, Khet Sathon, Bangkok 10120, Thailand, and this policy is written in accordance with the Thailand Personal Data Protection Act B.E. 2562 (PDPA).

If you have questions about this policy or how we handle your data, please contact us at [email protected].

1. Data We Collect

We collect personal data in the following ways:

Contact forms: When you submit an enquiry through our website, we collect your name, email address, and phone number if provided, and any information you include in your message.
Email and phone correspondence: When you contact us by email or telephone, we may retain records of that communication.
Cookies and analytics: Our website uses cookies to understand how visitors use the site. See the Cookie Policy for details.
Engagement records: If you enter into a coaching or facilitation engagement with us, we collect information necessary to conduct and document that work, subject to separate confidentiality agreements.

We do not collect sensitive personal data (such as health information, financial data, or biometric data) through our website.

2. How We Use Your Data

We use the personal data we collect for the following purposes:

To respond to enquiries and scoping requests submitted through the website or by other means.
To conduct and document coaching and facilitation engagements where a service agreement exists.
To send information about our services where you have given consent or where we have a legitimate interest in doing so.
To improve the quality and usability of our website through analytics.
To fulfil any legal obligations that apply to the practice.

The legal basis for processing your data is: your consent (for marketing communications and cookies); the performance of a contract or pre-contractual steps (for enquiries and engagements); and our legitimate interest (for service communication and website improvement).

3. Data Retention

We retain enquiry data for up to 24 months from the date of last contact. Engagement records are retained for up to 7 years in accordance with Thai commercial records requirements. Cookie data is retained as described in our Cookie Policy. You may request deletion of your data at any time (subject to legal retention requirements) by contacting [email protected].

4. Data Sharing

We do not sell, rent, or trade personal data. We may share data with:

Service providers: Third-party services used to operate our website and communications (e.g. hosting, analytics), who process data on our behalf under data processing agreements.
Legal authorities: Where required by Thai law or court order.

All third-party providers we use are required to handle data in accordance with applicable data protection law.

5. Data Protection

We take the security of personal data seriously. Access to data is restricted to those with a genuine need. Our website uses HTTPS encryption. Internal records are stored on password-protected systems. We review our security practices regularly. In the event of a data breach affecting your personal information, we will notify you and the relevant authority as required by Thai PDPA provisions.

6. Cookies

We use cookies to understand how our website is used and to remember your preferences. You can manage your cookie preferences at any time through our Cookie Policy page.

7. Your Rights

Under the Thailand PDPA, you have the following rights in relation to your personal data:

Right of access: You may request a copy of the personal data we hold about you.
Right of rectification: You may request that we correct inaccurate or incomplete data.
Right of erasure: You may request that we delete your personal data, subject to legal retention requirements.
Right to data portability: You may request that we provide your data in a machine-readable format.
Right to object: You may object to processing based on our legitimate interest.
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
Right to lodge a complaint: You may lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) in Thailand.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their respective policies before providing any personal information.

9. Children

Our services are directed at organisations and professionals. We do not knowingly collect data from individuals under the age of 18. If you believe we have inadvertently done so, please contact us immediately.

10. Changes to This Policy

We may update this policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of the website following any update constitutes acceptance of the revised policy.

11. Contact

For any questions or requests relating to this policy or your personal data:

Email: [email protected]
Address: 401 Sathon Soi 1, Khwaeng Thung Maha Mek, Khet Sathon, Bangkok 10120, Thailand
Phone: +66 2 675 3849